Refund and Returns Policy

Business Name: EquinoxAgency LLC
Website: https://equinoxagency.cfd
Email: hello@equinoxagency.cfd
Phone: 949-337-7185
Address: 22931 Via Cereza, Mission Viejo, CA 92691, USA
Niche: Makeup Organizers

1. Overview

At EquinoxAgency.cfd, your satisfaction is important to us.
We work hard to provide high-quality makeup organizers that help customers stay organized in style.
This Refund Policy explains how returns, refunds, and exchanges are handled.

By placing an order, you agree to the terms below.

2. 30-Day Return Policy

We accept returns and refund requests within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused and in original condition
• All accessories must be included
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Used or worn items
• Products damaged due to improper use
• Items returned without essential components
• Custom or personalized items (if applicable)
• Clearance or final-sale items
• Gift cards

4. Damaged, Defective, or Incorrect Items

If you received:

• A damaged item
• A defective product
• The wrong item

Please contact us within 7 days of delivery.

Include:

• Order number
• Photos or videos showing the issue
• A brief description of the problem

Once verified, we will offer:

• A free replacement, or
• A full refund

You may not need to return the faulty item unless we request it.

5. Change of Mind Returns

If you change your mind about your purchase:

• You may return eligible items within 30 days
• Return shipping costs are the customer’s responsibility
• Refund will be issued after inspection and approval

The item must be unused and in original condition.

6. Refund Process

After we receive and inspect the returned item:

• Refunds are issued to the original payment method
• Processing time: 3–7 business days
• Banks or payment processors may require additional time

If your refund hasn’t arrived after 10 business days, contact us.

7. Order Cancellations

Orders may be canceled within 12 hours of placement.
After processing or shipping begins, cancellations may not be possible.

8. Shipping Fees

• Original shipping fees (if any) are non-refundable
• Customers are responsible for return shipping costs unless the product was defective or incorrect

9. Lost or Stolen Packages

If the carrier marks your package as “Delivered” but you cannot find it:

• Check with neighbors and surrounding areas
• Contact the shipping carrier
• Email us for assistance

EquinoxAgency LLC is not responsible for stolen packages after delivery but will help guide you in filing a claim.

10. How to Request a Return or Refund

To start a return or request support, contact us:

📧 hello@equinoxagency.cfd
📞 949-337-7185

Please include:

• Your full name
• Order number
• Reason for return
• Photos/videos (if applicable)

Our customer support team will respond within 24–48 business hours.

11. Policy Updates

We may update this Refund Policy from time to time.
Revised versions will be posted here with a new effective date.